Customer Service
- Our Telephone Number
- About our lace wigs
- Tips and Guides on Maintaining full lace wigs
- Shipping & Delivery
- How to measure your head for a custom lace wig
- Returns Replacements Policy
- Ordering Policy
- Payment and cancellation policy
- Viewing and Tracking your Orders
- Privacy & Security
- Call us
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Our customer service representative will be delighted to help you with any inquiries you might have.
Call us today at: (904)564-4005. - About our lace wigs
- All of our in-stock and custom lace wigs are made with 100% human remy hair. Remy hair is the complete hair strand and has not been weakened by stripping and it is created by careful processing which leaves the cuticles in place. While the hair might have undergone some processing (such as cleaning and dyeing), the end result is stronger, superior hair. We pride ourselves in carrying the highest quality hair you can purchase, just read some of our reviews. We also offer synthetic lace wigs and all the the necessary accessories.
- Shipping & Delivery
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- It takes 3 to 6 business days for customers in U.S and Canada to receive their purchases.
- For faster delivery, overnight shipping is available.
- We ship to P.O BOXes
- All items over $200, require signature at delivery (FEDEX)
- Ship to and Bill to address must match. If they do not, you have to fax over proof that you are the actual card holder , please call us at (904)564-4005.
- We will gladly ship to all APO ( military addresses).
- How to measure your head for a custom lace wig
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Write on all numbers down and start shopping for your new Full custom lace wig
- Returns & Replacements
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We highly value your business and your satisfaction is important to us. We have in place a 100% Exchange/Returns on purchases made within two weeks. The following criteria must be met:
- if you are not completely satisfied with your purchase, you may return an eligible item for an exchange or refund within two weeks of the shipment date;
- returns/Exchanges received after two weeks are subject to a $15 re-stocking fee for each item;
- returns/exchanges are processed within 10 business days of receipt;
- original shipping and handling fees can not be refunded:
- If you are exchanging a product that you are not satisfied with, you will be responsible for the shipping costs both ways unless we are at fault for shipping a wrong or defective item;
- refunds and exchanges will not be accepted after 30 days of the shipment date; and most importantly
- the merchandise must be returned/ exchanged in its original state
- Our order policy
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We are open for business 24/7 (except holidays). For same day processing, orders should be placed by 6:00PM P.S.T. Orders placed after 6:00AM P.S.T. will be processed the following business day. Orders placed on Friday after 6:00PM P.S.T. will be processed on Monday (next business day).
Please provide accurate billing and shipping information along with phone number and e-mail address in order to properly expedite your order and to notify you in case there is a problem. Please check that the Billing and Shipping address is correct before finalizing your order to avoid delays!
By shopping with RemyLaceFrontWigs.com , you will experience our standard Lowest Price/Best Quality Guarantee.
- Payment and cancellation policy
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We accept the following credit cards, Visa, MasterCard, Discover, American Express. Your Credit Card Charge will appear as RLFW.com.
We do accept Cashier's Check and Money Orders. Orders paid using these methods will be processed after the checks have been received and cashed.
If you wish to cancel your order, please notify us immediately. Request to cancel your order must be made within 12 hours of the time the order was placed. Otherwise a cancellation fee of $20.00 or 10% (whichever is greater) will be charged. A cancellation fee will also be charged if your order is returned to us because of incorrect address provided or is refused upon delivery.
*Standard Cancellation Policy does not Apply to "Express" Shipping Orders.
Changes or cancellation must made by the following business day of placing your order before 10:00AM E.S.T. Changes or cancellation made after 10AM E.S.T. will be charged $30.00 per item
- Viewing and Tracking your Orders
- After you have created your account following a purchase, you can track the status of your order by visiting your account. From here you can track shipment, reorder and review your past purchases.
- Privacy & Security
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This website uses various web analytics tools (Google Analytics etc) and other measurement tools to help analyze how users use the site. These tools use ‘cookies’, which are text files placed on your computer, to collect standard internet log information and visitor behavior information in an anonymous form. The information generated by the cookie about your use of the website (including your IP address) is transmitted to Yahoo!, ClickTracks, Google and other vendors. This information is then used to evaluate visitors’use of the website and to compile statistical reports on website activity for RemyLaceFrontWigs.com.
Please note the following additional informationa about Google,
- Google, as a third party vendor, uses cookies to serve ads on your site.
- Google’s use of the DART cookie enables it to serve ads to your users based on their visit to your sites and other sites on the Internet.
- Users may opt out of the use of the DART cookie by visiting the Google ad and content network privacy policy.
- Security
Our site is hosted on a 256-bit (SSL) encrypted server, which is the industry standard for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read as the information travels over the Internet. All personal information is kept private and used exclusively to successfully process your order. To ensure discreet shipping and privacy all packages shipped from RemyLaceFrontWigs.com will be labeled RLFW.com on the outside of the shipping package.
